Before diving into device-specific steps, try these basic troubleshooting tips.
- Check your Internet Connection
Ensure you're connected to Wi-Fi or mobile data. Login requires an internet connection.
Turn off and on your Wi-Fi or data to refresh.
- Update the App
Outdated versions can cause login bugs.
Go to your app store, search for our app, and tap "Update" if available.
- Verify your Credentials
Double-check your email/username and password for typos.
If you forgot your password, use the "Forgot Password?" link on the login screen to reset it via email.
- Restart your Device
A simple restart can resolve temporary glitches.
For Apple devices, login issues might relate to Keychain (password manager), app permissions, or iOS restrictions. Follow these steps in order:
1. Force Close and Reopen the App
Swipe up from the bottom of the screen (or double-click the Home button on older models) to open the App Switcher.
Swipe up on Pistol Boundaries' preview to close it.
Reopen the app and try logging in again.
2. Check App Permissions
Go to Settings > Pistol Boundaries. For older iOS versions like 14, the menu is similar but might be under Settings > Privacy.
Ensure permissions like Location, Notifications, and Background App Refresh are enabled if required for login (e.g., for two-factor authentication via push notifications).
3. Reset Password Using Keychain
If passwords are saved in iCloud Keychain, go to Settings > Passwords.
Search for our app or your email, and update or delete the entry if it's incorrect.
Try logging in again.
4. Clear App Cache
Go to Settings > General > iPhone Storage (or iPad Storage).
Find our app and tap "Offload App" (this removes the app but keeps your data). Note: On iOS 18+, you can also use "Delete App" and reinstall if offloading doesn't work.
Reinstall from the App Store. This clears cache without losing saved info.
5. Handle Error Messages
If you see "Invalid Credentials": Confirm your account exists by trying to reset the password.
If "Network Error": Try switching to mobile data or a different Wi-Fi network.
If "Account Not Verified": Check your email for a verification link from us and click it.
6. Two-Factor Authentication (2FA) Issues
If 2FA is enabled, ensure you receive the code via SMS or authenticator app.
Go to Settings > [Your Name] > Sign-In & Security to manage trusted devices.
If issues persist, uninstall and reinstall the app, or contact support with your iOS version and error details.